Training Policy
Personal Training Packages
All personal training packages are valid for two (2) months or eight (8) weeks from the Start Date unless stated otherwise on the package page
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Cancellations:
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In order to cancel a session, ample notice of 12 hours is required prior to the sessions. When such a notice is provided the session can be rescheduled for a later day that week, otherwise the session would be regarded as a forfeit.
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If a session is cancelled with a 24 hour notice, it can be rescheduled for any date within the 2 month period designated by the start date of the first session.
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All sessions are to be completed within the slated 2 month or 8 week period.
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For sessions where there are multiple participants (two or more), if one of the participants cannot attend a session, that session would be charged at the rate of a private session equal to the package price of an equal private session. For example; if a group of 2 buys a 8 pack at $480 ($60/session) each and a session is missed, that session would be charged to whoever attends that session at the equivalent rate for a private session with equal session packs. In this case if a private session pack of 8 is $630 ($78.75/session) this session would be $78.75 as opposed to $60.
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Payments:
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Payments are due prior to the start of the first session
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Full payment is required when purchasing eight (8) sessions or less. Larger packs can be split into two payments to be completed within two (2) weeks of each other.
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Refunds:
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Refunds are provided, however each attended, forfeited or cancelled session would be treated as a walk in and therefore would be charged as such. The current walk in session rates are:
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$85 for a 1 hour sessions and;
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$60 for a 30 minute session.
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Group Sessions
All group personal training packages are valid for 2 months (8) weeks from the Start Date.
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Cancellations:
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In order to cancel a session, ample notice of 1 hour is required prior to the sessions. When such a notice is provided the session can be rescheduled for a different group session that week, otherwise the session would be regarded as a forfeit.
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All sessions are to be completed within a 8 week period.
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Payments:
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Payments are due prior to the start of the first session
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Full payment is required, however, payments can be split into two payments to be completed within a bi-weekly schedule.
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Refunds:
-
Refunds are provided, however each attended, forfeited or cancelled session would be treated as a walk in and therefore would be charged as such. The current walk in session rate is $35